• If instructed by one of the "manager" applications, the firmware in the UTC can be upgraded by performing the following steps
   
  • Exit any running "manager" applications.
  • Click: Start -> Programs -> MoTeC -> USB to CAN Adapter - >Upgrade UTC Firmware

• This installation of programs for the products listed above will, minimally, provide drivers for the MoTeC USB Device
   
• After installing the product, connect the MoTeC USB Device to the PC.
   
• When the USB Device is connected, the device drivers will be installed.  The steps involved will be different, depending on the version of Windows that you are running.  Read the appropriate section below for instructions for your operating system.
   
  • Windows XP
  • Windows 2000
  • Windows 95(B), Windows 98, Windows ME
     

• When the device is connected, Windows will display a help balloon indicating what it has detected.
   
• The Found New Hardware Wizard will be displayed. Select:
  
  "Install the software automatically (Recommended)"
  
  Then click "Next".
   
• A dialog may be displayed warning that the driver has not passed Windows Logo testing. Click "Continue Anyway" to proceed with the installation.
   
• Windows will automatically install the driver.  Once the installation is complete, click "Finish" to close the wizard.
   
• If a problem occurs during driver installation Windows XP will display a dialog, if this occurs see the Troubleshooting section for help.

• When the device is connected, Windows will display a dialog indicating what it has detected.
  
  Windows will automatically install the driver. No further intervention should be necessary.
  
  If a problem occurs during driver installation Windows 2000 will display a dialog, if this occurs see the Troubleshooting section for help.

• When the device is connected, Windows will display a dialog indicating what it has detected.
   
• If installing on Windows 95(B) or Windows 98 a dialog will be displayed asking you to insert a disk labelled "MoTeC product installation disk".  You do not need to insert any disks, just press OK on this dialog to proceed.
   
• Next, a dialog will be displayed stating that a file on the product installation disk cannot be found.  All of the driver files are located in:
  
  C:\Program Files\MoTeC\Comms\1.0\USB Drivers
  
  If the "Copy files from" field does not already contain this path, click the "Browse..." button and navigate to the above path, then click "OK" to close the Browse dialog.
  
  Click "OK" to proceed with the installation.
   
• Windows will automatically install the driver. No further intervention should be necessary.

  If a problem occurs during driver installation Windows will display a dialog, if this occurs see the Troubleshooting section for help.

The device may have been connected to the PC before a product that supplies the driver files was installed, now the drivers won't install.

 

Ensure that the device is powered and working correctly.

Ensure that the device is correctly connected to the PC.

If the device has been connected to the PC before, and the driver installation failed, you may need to manually update the driver for the USB device.

For Windows 95(B), Windows 98, Windows ME :

1. Open Device Manager:
    
   • Open the Control Panel (from the Start->Settings menu)
   • Double-click the "System" icon.
   • Click the "Device Manager" tab
      
2. Locate the MoTeC USB device in the list. It will be under the "Other Devices" category, or the "Universal Serial Bus Controllers" category.
    
3. Select the device, then click the "Properties" button
    
4. On the "Driver" tab, click the "Update Driver" button.
    
5. The Update Device Driver Wizard will run.
    
6. Select "Automatic search for a better driver (Recommended)" and click "Next".
    
7. The driver should install correctly without any further intervention.
   
   If the wizard couldn't find the driver files, try updating the driver again. This time select the "Specify the location of the driver (Advanced)" option in the wizard. On the next page, click the "Specify a location" option, and browse to:
   
   C:\Program Files\MoTeC\Comms\1.0\USB Drivers
   
   If the driver still does not install correctly, please contact MoTeC Support.
    

For Windows 2000 and Windows XP :

1. Open Device Manager:
    
   • Open the Control Panel (from the Start menu)
   • Double-click the "System" icon.
     
     NOTE: On Windows XP the "System" icon is in the "Performance and Maintenance" category.
      
   • Click the "Hardware" tab
   • Click the "Device Manager" button.
      
2. Locate the MoTeC USB device in the list. It will be under the "Other Devices" category, or the "Universal Serial Bus Controllers" category.
    
3. Right-click on the device and select "Update Driver..."
    
4. Follow the installation steps for your platform:
    
   • Windows 2000
   • Windows XP
      

• Check that the USB wires are connected to the correct pins on the Autosport connector.
• Ensure that the wires cannot be pulled out of the Autosport connector.

Select the driver located in:

C:\Program Files\MoTeC\Comms\1.0\USB Drivers
 

• If a "Continue Anyway" button is available, click it to proceed with the installation.
   
• On some systems there may be no "Continue Anyway" button available.  The dialog will indicate that the Hardware will not be installed.  This is because the system has been configured to block installation of all unsigned drivers.  In this case, click "OK" to close the error dialog, then "Finish" to close the Wizard.  The drivers have not been installed.
  
  You can reconfigure your system to allow installation of unsigned drivers by following these steps (on Windows XP):
   
  • Open the Control Panel (from the Start menu)
  • Double-click the "System" icon.
    
    NOTE: On Windows XP the "System" icon is in the "Performance and Maintenance" category.
     
  • Click the "Hardware" tab
  • Click the "Driver Signing" button.
  • Select "Warn - Prompt me each time to choose an action" and click "OK" to close the dialog
     

  After you have performed the above steps, reconnect the USB device. Driver installation should start per the instructions for your platform.  If the driver installation does not start, see above in the Troubleshooting section for what to do.
   

If Windows 2000 cannot locate the driver files it will display the Found New Hardware Wizard.
 

• Click "Next" on the Welcome page
• Select the "Search for a suitable driver for my device (recommended)" option and click "Next".
• Ensure that only the "Specify a location" option is selected and click "Next".
• Click the "Browse" button and navigate to:
  
  C:\Program Files\MoTeC\Comms\1.0\USB Drivers
  
  Then click "OK" to proceed
   
• The wizard should find the correct file for the MoTeC USB device that is connected to the PC. Click "Next" to confirm the selection.
• The driver should install correctly. Click "Finish" to close the wizard.
  
   

In some cases Windows may find more than one matching driver for the device.  In this case it will display a dialog asking you to select the driver you would like to use.  Select the driver located in:

C:\Program Files\MoTeC\Comms\1.0\USB Drivers
 

A dialog may be displayed warning you that the driver has not passed Windows Logo testing. Click "Continue Anyway" to proceed with the installation.

If the driver does not install correctly, or a matching driver cannot be found, ensure that a product that supplies the driver files is installed correctly.

If this does not fix the problem please contact MoTeC Support.
 

If Windows XP cannot locate the driver files you will need to tell the Found New Hardware Wizard where they are:
 

• Click "Back"
• Select the "Install from a list or specific location (Advanced)" option, and click "Next".
• Make sure that only the "Include this location in the search" option is selected.
• Click the "Browse" button and navigate to:
  
  C:\Program Files\MoTeC\Comms\1.0\USB Drivers
  
  Then click "OK" to proceed
   
• Click the "Next" button